Our world is now riddled with what C. West Churchman referred to as “wicked problems”: issues like climate change, healthcare, and education that are difficult to address because of their complex interdependencies and changing requirements.
Our day-to-day lives are also full of small problems and basic tasks that are becoming increasingly difficult to manage due to frequency and volume. For example, as healthcare moves towards a more consumer-oriented model, people will be asked to electronically track every aspect of their health. Add this to the complexities of managing a Netflix queue or digital photo library, or keeping computer software up to date, and you begin to get the picture. And these are just the simple tasks. We need new strategies for engaging with these complexities.
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